Comments on: Report Says Apple Customer Service Leads Computer Industry http://maclawstudents.com/blog/apple/businessweek-apple-customer-service/ Macintosh + Law School Tue, 27 Jul 2010 15:12:26 -0400 hourly 1 By: Erik Schmidt http://maclawstudents.com/blog/apple/businessweek-apple-customer-service/comment-page-1/#comment-28069 Erik Schmidt Thu, 22 Nov 2007 18:00:55 +0000 http://maclawstudents.com/blog/apple/businessweek-apple-customer-service/#comment-28069 Blake, It sounds like you had a bad experience indeed. Ratings like these can't take into account every Apple employee or every location, but I'm sure that doesn't make you feel any better about Apple's service. Have you tried the Apple support forum? I've found many very helpful people in the forum who have assisted me with problems. If you can't fix the problem on your own, it certainly makes sense to take it up the food chain at Apple. Blake,

It sounds like you had a bad experience indeed. Ratings like these can’t take into account every Apple employee or every location, but I’m sure that doesn’t make you feel any better about Apple’s service.

Have you tried the Apple support forum? I’ve found many very helpful people in the forum who have assisted me with problems. If you can’t fix the problem on your own, it certainly makes sense to take it up the food chain at Apple.

]]> By: blake Graham http://maclawstudents.com/blog/apple/businessweek-apple-customer-service/comment-page-1/#comment-27925 blake Graham Thu, 22 Nov 2007 05:12:48 +0000 http://maclawstudents.com/blog/apple/businessweek-apple-customer-service/#comment-27925 apple has offered the worst customer service possible... just today i went in with a problem on my macbook pro, with my airport card disconnecting at random rendering my wireless internet useless. they told me there was nothing they could do for me and that i would just have to go home with a defective product... even the manager of the retail store i was at seconded this, i'm taking this up with people higher in the company apple has offered the worst customer service possible… just today i went in with a problem on my macbook pro, with my airport card disconnecting at random rendering my wireless internet useless. they told me there was nothing they could do for me and that i would just have to go home with a defective product… even the manager of the retail store i was at seconded this, i’m taking this up with people higher in the company

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